Today I was googling one of my own apps called Mapping Tonal Harmony Pro as I usually do, using the search tools and filtering the results for last-24 hours, to see what new pages were talking about the app or linking to it.
A new version of the app was released three days ago (version 6.5) on the App Store which means there could be no new reviews, for the new version, from users for a couple days (or more.)
Mapping Tonal Harmony Pro has received almost all 5 star reviews and it has an average of 4.5 rating on the App Store
To my surprise, I found the google results for my app on the App Store showing a 1-star Rating!!!
I don’t know how google is obtaining these results, but it is really frustrating. You work so hard on your product to find that a stupid robot routine returns a totally wrong and damaging result.
I, of course, went to the google help forum to start a new topic and see if I could get some answers… I searched for similar topics to see if the issue had been answered and I found an exact topic that was labeled “ANSWERED”! That’s great, I thought, let’s see what they say…
There are hundreds of entries from iOS developers complaining and the answer is:
So the answer’s just a bureaucratic statement with no clear way of knowing when or if the problem will be solved.
It would be so easy and fair to just take the rating away until the problem has been solved. I wonder what the real reason is, if there is one other than negligence.
For now, all developers will have to accept that there apps will show a 1-Star Rating every time the release a new version.