Google Rating nightmare for iOS Apps

Today I was googling one of my own apps called Mapping Tonal Harmony Pro as I usually do, using the search tools and filtering the results for last-24 hours, to see what new pages were talking about the app or linking to it.

A new version of the app was released three days ago (version 6.5) on the App Store which means there could be no new reviews, for the new version, from users for a couple days (or more.)

Mapping Tonal Harmony Pro has received almost all 5 star reviews and it has an average of 4.5 rating on the App Store

Screen Shot 2015-11-30 at 9.44.41 PM.png

To my surprise, I found the google results for my app on the App Store showing a 1-star Rating!!!

Screen Shot 2015-11-30 at 9.40.07 PM.png

I don’t know how google is obtaining these results, but it is really frustrating. You work so hard on your product to find that a stupid robot routine returns a totally wrong and damaging result.

I, of course, went to the google help forum to start a new topic and see if I could get some answers… I searched for similar topics to see if the issue had been answered and I found an exact topic that was labeled “ANSWERED”! That’s great, I thought, let’s see what they say…

There are hundreds of entries from iOS developers complaining and the answer is:

Screen Shot 2015-11-30 at 10.15.07 PM

So the answer’s just a bureaucratic statement with no clear way of knowing when or if the problem will be solved.

It would be so easy and fair to just take the rating away until the problem has been solved. I wonder what the real reason is, if there is one other than negligence.

For now, all developers will have to accept that there apps will show a 1-Star Rating every time the release a new version.

Advertisements

Leave a Reply

Please log in using one of these methods to post your comment:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s